![]() ![]() Change the numbers of TCP/IP ports if they are used by other programs.Check if TCP/IP ports are not blocked by a firewall and/or an antivirus program.Check if the same TCP/IP ports are configured on the Outlook Add-ins and on the Syncing Master.In the settings of the Outlook Add-ins enter the IP address of the Syncing Master instead of its name. ![]() Make sure that the name of the Syncing Master in the Outlook Add-ins settings is entered correctly.Check if there is a network connection between computers.Make sure the system service of CodeTwo Public Folders Syncing Master is running.Make sure the "Folder List" view is on in Outlook.Most problems related to communication between the program modules can be solved by following the solutions listed below: If an Outlook Add-in cannot connect to the Syncing Master when launching Outlook, it is automatically switched to the offline mode. For example, problems may be caused by a firewall or an antivirus program installed on the computer with the Syncing Master installed, which blocks TCP/IP ports used for communication. Most frequent communication problems between Outlook Add-ins and the Syncing Master are caused by network problems, which make it impossible for the Outlook Add-in to establish a TCP/IP connection with the Syncing Master of the program. Resolving communication problems between Outlook Add-ins and the Syncing Master You can check the list ofĬurrently available CodeTwo products here. ![]()
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